Contact information

CONTACT INFORMATION

Last updated: 14 September 2026

Welcome to Pranny Jankins.

If you have any questions about our products, orders, deliveries, returns or refunds, our customer support team is available to assist you.

CUSTOMER SUPPORT

Email:
support@PrannyJankins.store

Website:
PrannyJankins.store

For the quickest assistance regarding an existing order, please include your order number in your message.

HOW WE CAN HELP

You can contact us regarding:

Product information
Sizing and fit
Order enquiries
Order changes
Delivery and tracking
Delayed or missing parcels
Returns
Refunds
Faulty or damaged products
Incorrect items
Payment enquiries
General customer support

ORDER ENQUIRIES

If your enquiry relates to an existing order, please provide:

Your full name
Your order number
The email address used when placing the order
A brief description of your enquiry

Where relevant, you may also include photographs or other information that may help us understand and resolve the issue.

RETURNS & REFUNDS

For questions relating to a return, cancellation or refund, please contact:

support@PrannyJankins.store

Please review our Return & Refund Policy before returning an item.

Do not send a return to an address unless it has been identified by Pranny Jankins as the appropriate return address.

Your statutory consumer rights are not affected by this requirement.

SHIPPING & DELIVERY

For questions about:

Standard Delivery
Express Delivery
Tracking
Delivery delays
Lost parcels
Damaged parcels
Incorrect delivery information

please contact:

support@PrannyJankins.store

Please include your order number whenever possible.

Our current delivery options are:

Express Delivery
Estimated delivery: 5–8 business days
Cost: Paid — displayed at checkout

Standard Delivery
Estimated delivery: 5–12 business days
Cost: FREE

For complete information, please review our Shipping Policy.

PRODUCT ISSUES

If you believe that an item is:

faulty;
damaged;
incorrect;
not as described; or
otherwise not in conformity with your order,

please contact:

support@PrannyJankins.store

Include your order number and a description of the issue.

Photographs may help us investigate the matter more efficiently where appropriate.

Nothing in this section limits your statutory rights under applicable UK consumer law.

BUSINESS INFORMATION

Trading Name:
Pranny Jankins

Website:
PrannyJankins.store

BUSINESS ADDRESS

Our legally required geographical business address is:

If a separate address applies for customer complaints or returns, that address will be provided where appropriate.

CUSTOMER COMPLAINTS

If you wish to make a complaint, please contact us at:

support@PrannyJankins.store

Please include:

your full name;
your order number, where applicable;
a clear description of the complaint; and
any supporting information that may be relevant.

We will consider complaints fairly and aim to respond as soon as reasonably possible.

ONLINE CONTACT

You can reach us through:

Website: PrannyJankins.store
Email: support@PrannyJankins.store

For security purposes, please do not send passwords or full payment card details by email.

PRIVACY

Personal information submitted when contacting us will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.

Information provided to customer support will only be used and shared as permitted by applicable law and our Privacy Policy.

STATUTORY RIGHTS

Nothing on this Contact Information page excludes, restricts or replaces any statutory rights available to consumers under applicable United Kingdom law.

Where there is any conflict between information on this page and a mandatory statutory consumer right, the statutory right will prevail.