Terms of service

TERMS OF SERVICE

Last updated: 14 September 2026

Welcome to Pranny Jankins.

These Terms of Service (“Terms”) govern your use of PrannyJankins.store and any purchases made through our website.

Throughout these Terms, the words “we”, “us”, “our” and “Pranny Jankins” refer to the business operating PrannyJankins.store.

By accessing our website, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms, together with our other policies where applicable.

Nothing in these Terms limits or excludes any statutory rights available to consumers under United Kingdom law.

Contact:

Pranny Jankins
Website: PrannyJankins.store
Email: support@PrannyJankins.store

1. ABOUT THESE TERMS

These Terms apply to:

  • your access to and use of PrannyJankins.store;

  • orders placed through our website;

  • contracts for goods purchased from us;

  • communications relating to those orders; and

  • services we provide in connection with our online store.

Please read these Terms carefully before placing an order.

You should also read our:

  • Return & Refund Policy;

  • Shipping Policy;

  • Privacy Policy;

  • Cookie Policy, where applicable; and

  • any additional terms displayed in connection with a particular promotion or product.

If there is any conflict between these Terms and a mandatory right provided by law, the mandatory legal right will prevail.

2. CONSUMER RIGHTS

If you are purchasing from us as an individual acting wholly or mainly outside your trade, business, craft or profession, you are treated as a consumer for the purposes of applicable UK consumer legislation.

Nothing in these Terms is intended to exclude, restrict or reduce your legal rights.

Goods supplied by us must meet applicable statutory requirements, including requirements concerning:

  • satisfactory quality;

  • fitness for purpose;

  • correspondence with description; and

  • other applicable requirements under the Consumer Rights Act 2015.

3. ELIGIBILITY TO PURCHASE

By placing an order through our website, you confirm that:

  • the information you provide is accurate and complete;

  • you are legally capable of entering into a binding contract;

  • you are authorised to use the payment method provided; and

  • you are placing the order for lawful purposes.

If you are under 18, you should only use the website or place an order with the involvement of a parent or legal guardian where legally required.

4. PRODUCT INFORMATION

We aim to provide clear, accurate and up-to-date information about our products.

Product pages may include information relating to:

  • colour;

  • size;

  • materials;

  • design;

  • measurements;

  • features;

  • care instructions;

  • availability; and

  • price.

We take reasonable steps to ensure descriptions are accurate.

Minor variations may occur where reasonably expected due to manufacturing processes, natural materials or differences between production batches.

Such variations will not affect any statutory right you have where goods do not match their description or otherwise fail to conform to the contract.

5. PRODUCT IMAGES AND COLOURS

We make reasonable efforts to display product images and colours accurately.

However, colours may appear slightly different depending on:

  • monitor settings;

  • screen calibration;

  • device type;

  • lighting conditions; or

  • photography.

This does not permit us to supply a materially different product from the product ordered.

If an item is materially different from its description or images in a way that causes it not to conform to the contract, your statutory rights remain unaffected.

6. SIZING

Customers are responsible for selecting the appropriate size using the information provided on our website.

Where available, we recommend checking our size guide before placing an order.

Sizing recommendations are intended as guidance and do not remove any right you may have under our Return & Refund Policy or applicable law.

7. PLACING AN ORDER

Our website will guide you through the steps required to place an order.

Before submitting an order, you should have an opportunity to:

  • review your selected products;

  • review quantities;

  • review sizes and colours;

  • review delivery information;

  • review the total price;

  • correct errors; and

  • confirm the order.

The final checkout button will make clear that placing the order involves an obligation to pay.

You are responsible for checking the information entered before submitting your order.

8. ORDER ACKNOWLEDGEMENT

After you place an order, we will normally send an electronic acknowledgement confirming that we have received it.

An order acknowledgement does not necessarily mean that your order has been accepted.

Unless otherwise stated during checkout, our acceptance of your order will normally occur when we send you confirmation that the order has been accepted or dispatched.

At that point, a contract between you and us is formed.

9. WHEN WE MAY REFUSE OR CANCEL AN ORDER

We may refuse or cancel an order where there is a legitimate reason to do so, including where:

  • a product is unavailable;

  • we cannot obtain authorisation for payment;

  • payment is declined or reversed;

  • the delivery address cannot reasonably be served;

  • there is evidence of fraud or unauthorised payment activity;

  • the order breaches applicable law;

  • an obvious and genuine pricing or listing error has occurred;

  • purchase limits relating to a promotion have been exceeded; or

  • we reasonably believe an order is being placed for unlawful or fraudulent purposes.

We will not cancel orders arbitrarily or for reasons prohibited by law.

If payment has already been taken for an order that we cancel, we will refund the amount that must be reimbursed to you without undue delay.

10. PRODUCT AVAILABILITY

All orders are subject to availability.

Adding an item to your basket does not reserve that item.

If a product becomes unavailable after you have submitted your order, we will contact you and, where appropriate:

  • cancel the unavailable item;

  • provide an applicable refund; or

  • offer another solution which you may choose to accept or reject.

We will not substitute a materially different product without your agreement.

11. PRICES

Prices displayed on our website will be shown clearly.

Where legally required, prices will include applicable taxes such as VAT.

We aim to ensure that prices are accurate at all times.

The total price payable by you will be shown before you submit your order.

We will comply with applicable UK price transparency requirements.

Mandatory charges that can reasonably be calculated in advance will be included in the total price where required by law.

Where a mandatory variable charge cannot reasonably be calculated in advance, we will provide clear information explaining that the charge applies and how it will be calculated.

12. DELIVERY CHARGES

Applicable delivery charges will be displayed before you place your order.

Where delivery options are available, the available choices and their charges will be shown during checkout.

The applicable delivery charge will be included in your order total before payment is confirmed.

We will not intentionally conceal mandatory charges and add them only at the final stage of checkout.

13. PRICING ERRORS

Despite reasonable precautions, a product may occasionally be listed with an incorrect price.

If we discover a genuine pricing error before accepting your order, we may contact you to explain the error.

You may then be offered the opportunity to:

  • proceed at the correct price; or

  • cancel the order.

If we cannot contact you, we may cancel the affected order where legally permitted.

Nothing in this clause allows us to misrepresent prices or engage in unfair commercial practices.

14. PAYMENT

Available payment methods will be displayed during checkout.

You must provide valid and accurate payment information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Your payment provider may carry out additional security or verification checks.

We are not responsible for a payment being declined by your bank, card issuer or payment provider.

However, this does not affect any responsibility we may have for our own acts or omissions.

15. PAYMENT AUTHORISATION

Depending on the payment method used, payment may be:

  • authorised at checkout;

  • reserved temporarily; or

  • charged when the order is accepted or processed.

The specific operation may depend on the payment provider.

If an order is cancelled, any applicable payment release or refund will be processed in accordance with our legal obligations and our Return & Refund Policy.

16. CURRENCY

Unless expressly stated otherwise, prices for customers purchasing through our UK store are displayed in pounds sterling (GBP / £).

If your bank or payment provider operates in another currency, it may apply:

  • an exchange rate;

  • currency conversion; or

  • additional fees.

Any such charges imposed independently by your financial institution are governed by your agreement with that institution.

17. DISCOUNT CODES AND PROMOTIONS

From time to time, we may offer:

  • discount codes;

  • promotional offers;

  • bundles;

  • seasonal campaigns;

  • gifts with purchase; or

  • other promotions.

Specific terms may apply to individual promotions.

Unless stated otherwise:

  • discount codes have no cash value;

  • codes cannot be exchanged for cash;

  • only one code may be used per order where specified;

  • offers may be limited to selected products;

  • minimum spend requirements may apply;

  • promotional periods may be limited; and

  • an offer may not be combined with another promotion where this is stated clearly in advance.

Promotion conditions will not override statutory consumer rights.

18. PROMOTIONAL CLAIMS

Promotional statements must be interpreted together with the specific terms displayed for the relevant offer.

We aim to ensure promotional information is clear, accurate and not misleading.

We will not knowingly:

  • advertise fictitious discounts;

  • provide materially false scarcity claims;

  • conceal mandatory charges;

  • publish fabricated customer reviews; or

  • provide misleading information likely to affect a consumer's purchasing decision.

19. DELIVERY

Delivery options available for your order will be displayed during checkout or in our Shipping Policy.

We will provide information about:

  • available delivery methods;

  • delivery charges;

  • applicable delivery destinations; and

  • estimated or agreed delivery periods.

Where no different delivery time has been agreed, goods must ordinarily be delivered within the period required by applicable consumer law.

20. DELIVERY ESTIMATES

Any delivery times identified as estimates are estimates rather than guarantees unless we expressly agree otherwise.

However, this does not remove any legal right you have where:

  • delivery occurs after an agreed deadline;

  • delivery within a particular period was essential to the contract; or

  • we fail to deliver within the period required by law.

21. DELIVERY ADDRESS

You are responsible for providing an accurate and complete delivery address.

Please check your address carefully before placing your order.

If you notice an error, contact:

support@PrannyJankins.store

as soon as possible.

We cannot guarantee that an address can be changed once an order has entered fulfilment or the delivery network.

Nothing in this provision excludes responsibility where a delivery problem results from our own failure or that of a carrier for whom we remain legally responsible.

22. RISK IN THE GOODS

Where you are purchasing as a consumer, the goods generally remain at our risk until they come into your physical possession or into the physical possession of a person you have identified to receive them.

If you independently arrange for a carrier that was not offered by us, different statutory rules concerning the transfer of risk may apply.

23. OWNERSHIP OF GOODS

Ownership of the goods will pass to you in accordance with applicable law and the terms of the relevant transaction.

Where legally permissible, we may retain title to goods until we have received payment in full.

This does not change the statutory rules relating to risk during delivery.

24. DELAYED OR LOST DELIVERIES

If your order has not arrived within the expected period, please contact:

support@PrannyJankins.store

We may investigate the matter with the relevant carrier.

Where an order has been lost or has not been delivered as required by the contract, your legal rights remain unaffected.

Where required, we may provide an appropriate:

  • replacement;

  • redelivery;

  • cancellation; or

  • refund.

25. CANCELLATION RIGHTS

Consumers purchasing online normally have a statutory cancellation period for eligible distance contracts.

For most eligible goods, you may notify us that you wish to cancel within 14 days after receiving the goods.

Further information about:

  • exercising your cancellation right;

  • returning goods;

  • return costs;

  • refund timing;

  • exceptions; and

  • faulty products

is contained in our Return & Refund Policy.

Nothing in these Terms reduces those statutory rights.

26. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy and applicable UK consumer law.

Where you validly exercise a statutory cancellation right, we will provide the refund required by law.

Applicable refunds will normally be made using the original payment method unless you expressly agree otherwise.

27. FAULTY OR MISDESCRIBED GOODS

Under the Consumer Rights Act 2015, goods supplied to consumers must meet applicable statutory standards.

If a product is:

  • faulty;

  • damaged when supplied;

  • not as described;

  • not of satisfactory quality; or

  • not fit for an applicable purpose,

you may have statutory rights including, depending on the circumstances:

  • the short-term right to reject;

  • repair;

  • replacement;

  • price reduction; or

  • final rejection and refund.

Nothing in these Terms restricts those rights.

28. OUR VOLUNTARY POLICIES

Any commercial return, exchange or goodwill policy offered by Pranny Jankins is provided in addition to your statutory rights.

A voluntary policy does not replace rights provided by law.

29. CUSTOMER ACCOUNTS

Where our website allows customer accounts, you are responsible for keeping your account details secure.

You should:

  • use accurate account information;

  • protect your password;

  • avoid sharing login credentials; and

  • contact us if you believe your account has been accessed without permission.

You are not responsible for unauthorised activity solely because another person obtained access without your knowledge where responsibility would legally fall elsewhere.

30. SUSPENDING OR CLOSING ACCOUNTS

We may restrict, suspend or close an account where we reasonably believe that:

  • it is being used fraudulently;

  • it is being used unlawfully;

  • there has been a serious breach of these Terms;

  • security has been compromised; or

  • continued use presents a genuine security or legal risk.

We will act proportionately and will not use this right in an arbitrary manner.

Closing an account does not remove existing statutory rights relating to purchases already made.

31. WEBSITE USE

You may use our website for lawful personal use and legitimate shopping purposes.

You must not knowingly:

  • use the website for unlawful purposes;

  • attempt unauthorised access to our systems;

  • introduce malware or malicious code;

  • interfere with the operation or security of the website;

  • scrape or harvest data unlawfully;

  • impersonate another person;

  • use fraudulent payment information;

  • attempt to circumvent purchase limits through deception; or

  • use the website in a way that infringes the rights of others.

32. INTELLECTUAL PROPERTY

Unless otherwise stated, intellectual property rights in our website and original content belong to us or are licensed to us.

This may include:

  • trade marks;

  • logos;

  • product photography;

  • designs;

  • graphics;

  • text;

  • website layouts;

  • brand names; and

  • other original content.

You may use the website for normal personal shopping purposes.

You may not reproduce, distribute, sell, commercially exploit or materially modify protected content without permission unless allowed by law.

33. PRANNY JANKINS BRANDING

“Pranny Jankins”, associated logos, designs and branding may be protected by intellectual property law where applicable.

Nothing in these Terms transfers ownership of any intellectual property to you.

34. REVIEWS AND CUSTOMER CONTENT

Where our website allows reviews, photographs or other customer-generated content, any content submitted must be genuine and lawful.

You must not knowingly submit:

  • fake reviews;

  • reviews falsely presented as genuine consumer experiences;

  • unlawful content;

  • defamatory content;

  • content that infringes intellectual property rights;

  • malicious software;

  • misleading impersonations; or

  • content submitted in exchange for an undisclosed incentive where disclosure is required.

We may moderate or remove content where there is a legitimate legal, security or policy reason.

We will not manipulate reviews in a way that creates a misleading impression of consumer opinion.

35. THIRD-PARTY SERVICES

Our website may contain links to or integrations with third-party providers, including:

  • payment processors;

  • delivery companies;

  • social media services; or

  • other external websites.

Third-party services may be governed by their own terms and privacy notices.

We are not responsible for an independent third party's website merely because our website contains a link to it.

This provision does not exclude responsibility where the law makes us responsible for the acts of a third party involved in fulfilling our contract with you.

36. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly.

However, we cannot guarantee uninterrupted availability at all times.

The website may occasionally be unavailable because of:

  • maintenance;

  • technical problems;

  • security incidents;

  • infrastructure failures;

  • updates; or

  • circumstances outside our reasonable control.

Where reasonably possible, we will take appropriate steps to restore service.

37. WEBSITE CHANGES

We may update or modify the website from time to time.

Changes may include:

  • product ranges;

  • website design;

  • functionality;

  • delivery options;

  • payment options; or

  • other features.

Changes to the website will not remove contractual or statutory rights relating to orders already accepted.

38. PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

Our Privacy Policy should explain, among other matters:

  • what information we collect;

  • why we collect it;

  • the lawful basis for processing;

  • who information may be shared with;

  • how long information is retained; and

  • the rights available to individuals.

Please review our Privacy Policy before using the website.

39. ELECTRONIC COMMUNICATIONS

When you place an order or communicate with us electronically, you consent to receiving transaction-related communications electronically where legally permitted.

These may include:

  • order confirmations;

  • payment confirmations;

  • dispatch updates;

  • customer service messages;

  • cancellation confirmations; and

  • refund information.

Marketing communications are governed separately by applicable privacy and electronic marketing rules.

40. OUR RESPONSIBILITY TO CONSUMERS

We are responsible for losses that we are legally required to bear.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence where liability cannot legally be excluded;

  • fraud or fraudulent misrepresentation;

  • breach of statutory rights relating to goods;

  • goods that are not as described where liability cannot legally be excluded;

  • supplying goods without the legal right to do so; or

  • any other liability that cannot legally be restricted.

41. FORESEEABLE LOSS

Subject to rights that cannot legally be limited, where we breach our contract we are generally responsible for losses that are a foreseeable consequence of that breach.

A loss is foreseeable where it was obvious that it would happen or where, when the contract was made, both you and we knew that it might happen.

42. BUSINESS LOSSES

Our products are primarily offered to consumers for private use.

If you use products for commercial, business or resale purposes, additional rules may apply.

Where you are acting as a consumer, nothing in this section removes rights afforded to you by consumer law.

43. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for a failure or delay caused solely by events outside our reasonable control to the extent permitted by law.

Such events may include serious:

  • natural disasters;

  • transport disruption;

  • infrastructure failures;

  • industrial action;

  • government restrictions;

  • war;

  • civil unrest; or

  • widespread communications failures.

We will take reasonable steps to minimise the effect of such events.

Your statutory cancellation, refund or delivery rights will continue to apply where relevant.

44. CHANGES TO THESE TERMS

We may update these Terms from time to time for legitimate reasons, including:

  • changes in law;

  • regulatory guidance;

  • changes to our services;

  • security requirements; or

  • operational changes.

The version applicable to an order will normally be the version made available to you when the relevant contract is formed.

We will not retrospectively alter an existing consumer contract in a way that unfairly removes or reduces rights already acquired.

The latest version will be published on PrannyJankins.store with its updated date.

45. FAIRNESS AND TRANSPARENCY

These Terms are intended to be clear, fair and transparent.

No provision should be interpreted as giving us an unlimited or arbitrary right to:

  • change an agreed price;

  • change the essential characteristics of goods already ordered;

  • cancel a contract without legitimate reason;

  • avoid legal responsibility; or

  • remove statutory consumer remedies.

If any provision is found to be unfair or unenforceable, applicable consumer law will prevail.

46. SEVERABILITY

If a court or competent authority determines that any provision of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply where legally possible.

Any affected provision will apply only to the extent that it is lawful and enforceable.

47. WAIVER

If we delay exercising a right under these Terms, this does not necessarily mean that we have waived that right.

Similarly, exercising a right on one occasion does not automatically prevent us from exercising that right again.

This provision will not operate in a manner contrary to consumer law.

48. TRANSFER OF OUR RIGHTS

We may transfer our rights or obligations under a contract to another organisation where legally permitted.

Any such transfer will not reduce your statutory rights or materially weaken the contractual protections available to you.

Where your consent is legally required, we will obtain it.

49. YOUR TRANSFER OF RIGHTS

You may transfer your rights where applicable law permits you to do so.

Nothing in these Terms prevents a transfer where the law gives you a right to make one.

50. THIRD-PARTY RIGHTS

Unless applicable law provides otherwise, a person who is not a party to the contract does not normally have a right to enforce these Terms.

This does not affect any right or remedy available independently under law.

51. COMPLAINTS

If you have a complaint regarding:

  • an order;

  • a product;

  • delivery;

  • payment;

  • a return;

  • a refund; or

  • our customer service,

please contact:

support@PrannyJankins.store

Please include, where applicable:

  • your name;

  • order number;

  • details of your concern; and

  • any relevant evidence.

We will aim to consider complaints fairly and within a reasonable period.

52. ALTERNATIVE DISPUTE RESOLUTION

Where applicable law requires us to provide information concerning an Alternative Dispute Resolution (“ADR”) body, we will provide the relevant information.

Participation in a particular ADR procedure will depend on whether it is mandatory or whether both parties agree to use it.

Nothing in this provision affects your right to bring proceedings before a competent court.

53. GOVERNING LAW

If you are a consumer resident in the United Kingdom, these Terms and contracts made through our website are subject to the applicable laws of the United Kingdom.

Nothing in these Terms deprives you of mandatory legal protections available in the part of the United Kingdom in which you live.

If you reside in:

  • England or Wales, you may bring proceedings in the courts of England and Wales;

  • Scotland, you may bring proceedings in the Scottish courts; or

  • Northern Ireland, you may bring proceedings in the courts of Northern Ireland,

subject to applicable law concerning jurisdiction.

54. INTERNATIONAL CUSTOMERS

If we allow orders to destinations outside the United Kingdom, additional:

  • taxes;

  • import duties;

  • customs requirements;

  • delivery restrictions; or

  • local consumer laws

may apply.

The checkout page or relevant policy will provide available information where appropriate.

Nothing in these Terms removes mandatory consumer protections that apply to a customer under relevant law.

55. ENTIRE CONTRACT

These Terms, together with the information provided to you before purchase and any policies expressly incorporated into the contract, form the terms governing your purchase.

Nothing in this clause excludes any representation, statement or information on which you are legally entitled to rely.

56. CONTACT INFORMATION

For questions about these Terms or an order, please contact:

Pranny Jankins
Website: PrannyJankins.store
Email: support@PrannyJankins.store

57. APPLICABLE UK LEGISLATION

These Terms are intended to operate consistently with applicable UK legislation, including, where relevant:

  • Consumer Rights Act 2015;

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

  • Digital Markets, Competition and Consumers Act 2024;

  • applicable UK data protection legislation;

  • applicable electronic commerce legislation; and

  • other mandatory consumer protection legislation.

References to legislation include amendments, replacements and successor legislation where applicable.

Nothing in these Terms shall be interpreted as overriding mandatory statutory consumer protections.