Shipping policy

SHIPPING POLICY

Last updated: 14 September 2026

Thank you for shopping with Pranny Jankins.

This Shipping Policy explains our available delivery methods, estimated delivery times, shipping charges, tracking, delayed or lost parcels and other information relating to the delivery of orders placed through PrannyJankins.store.

For assistance with an order or delivery, please contact:

Pranny Jankins
Website: PrannyJankins.store
Email: support@PrannyJankins.store

1. DELIVERY OPTIONS

We currently offer the following delivery options for eligible orders:

Express Delivery

Estimated delivery time: 5–8 business days

Cost: Paid delivery

The applicable Express Delivery charge will be clearly displayed during checkout before you place and pay for your order.

Standard Delivery

Estimated delivery time: 5–12 business days

Cost: FREE

There is no Standard Delivery charge for eligible orders.

2. DELIVERY SUMMARY

Delivery Method Estimated Delivery Time Cost
Express Delivery 5–8 business days Paid — shown at checkout
Standard Delivery 5–12 business days FREE

Customers will be able to review the available delivery method and any applicable delivery charge before completing their purchase.

3. BUSINESS DAYS

For the purposes of this Shipping Policy, business days generally mean Monday to Friday.

Saturdays, Sundays and UK public or bank holidays are not normally considered business days.

Carrier operations may vary, and some carriers may make deliveries outside normal business days.

4. DELIVERY TIMES

Our current estimated delivery periods are:

Express Delivery: 5–8 business days
Standard Delivery: 5–12 business days

Delivery estimates are provided in good faith based on the information available to us and our delivery partners.

Unless we expressly agree a specific guaranteed delivery date with you, delivery times displayed as estimates should not be interpreted as guaranteed arrival dates.

Your statutory rights relating to late delivery remain unaffected.

5. DELIVERY COSTS

Standard Delivery is free for eligible orders.

Express Delivery is a paid service.

The exact Express Delivery charge applicable to your order will be displayed clearly at checkout before you become bound by the order.

We will not add an undisclosed mandatory delivery charge after you have placed your order.

6. ORDER PROCESSING

Once an order has been successfully placed, it may undergo:

  • payment verification;

  • order verification;

  • stock confirmation;

  • picking;

  • quality checks;

  • packing; and

  • handover to the delivery carrier.

You will receive relevant order information using the contact details supplied during checkout.

We recommend checking your email address carefully when placing your order.

7. ORDER CONFIRMATION

After placing an order, you should receive an order confirmation at the email address provided during checkout.

The confirmation may include information such as:

  • your order number;

  • items ordered;

  • delivery address;

  • selected delivery method;

  • amount paid; and

  • applicable delivery charge.

Please review this information as soon as possible.

If you notice an error, contact us promptly at:

support@PrannyJankins.store

8. DELIVERY ADDRESS

Customers are responsible for providing an accurate and complete delivery address.

Please check carefully:

  • recipient name;

  • house or building number;

  • street name;

  • flat or unit number, where applicable;

  • town or city;

  • county, where applicable;

  • postcode; and

  • any other information required for successful delivery.

Incorrect or incomplete addresses can cause delivery delays.

9. ADDRESS CHANGES

If you need to change your delivery address after placing an order, please contact:

support@PrannyJankins.store

as soon as possible.

We will make reasonable efforts to assist where the order has not yet been dispatched.

However, once an order has entered processing, fulfilment or the carrier's network, we may not be able to change the delivery address.

This does not affect rights available to you where a delivery failure is attributable to us.

10. ORDER TRACKING

Where tracking is available, tracking information may be sent to the email address associated with your order.

Tracking information may include:

  • tracking number;

  • carrier information;

  • shipment status; and

  • delivery updates.

Please allow reasonable time after dispatch for tracking information to become active in the carrier's system.

11. TRACKING UPDATES

Tracking systems are operated by delivery carriers and may occasionally experience delays in updating.

A temporary absence of tracking information does not necessarily mean that your parcel has stopped moving.

If there has been no meaningful tracking update for an unusually long period, please contact:

support@PrannyJankins.store

and we can assist with the investigation.

12. MULTIPLE ITEMS AND SPLIT SHIPMENTS

Orders containing multiple products may occasionally be dispatched separately.

As a result, you may receive:

  • more than one parcel;

  • more than one tracking number; or

  • different parts of your order on different days.

You should not be charged an additional delivery fee solely because we choose to split an order after the delivery charge has already been agreed, unless you have separately agreed to such a charge.

13. DELIVERY DELAYS

Although we aim to deliver orders within the stated estimated delivery periods, delays can occasionally occur.

Possible causes may include:

  • unusually high order volumes;

  • carrier disruption;

  • severe weather;

  • transportation disruption;

  • public or bank holidays;

  • incorrect delivery information;

  • local delivery restrictions;

  • security checks;

  • unexpected operational issues; or

  • events outside reasonable control.

Where we become aware of a material delay, we will take reasonable steps to address it.

Your statutory rights concerning late delivery remain unaffected.

14. UK CONSUMER DELIVERY RIGHTS

Under applicable UK consumer law, unless a different delivery time or period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after the contract is entered into.

Where a delivery period has been agreed, your order should be delivered within that agreed period, subject to applicable law.

Nothing in this Shipping Policy limits those statutory rights.

15. WHEN DELIVERY BY A PARTICULAR DATE IS ESSENTIAL

If delivery by a particular date is essential to you, please ensure that this is expressly agreed with us before completing the purchase where necessary.

Where delivery within an agreed period is legally considered essential and we fail to deliver within that period, you may have the right to treat the contract as ended without providing an additional delivery period.

Your rights depend on the circumstances and applicable UK consumer law.

16. LATE DELIVERY

If your order has not arrived within the applicable delivery period, please contact:

support@PrannyJankins.store

Please provide your order number.

Where required by law, you may be entitled to give us an additional reasonable period in which to make delivery.

If we still fail to deliver within that additional period, you may have the right to cancel some or all of the affected order and receive the appropriate refund.

Where the law permits immediate cancellation because timely delivery was essential or because we have refused to deliver, no additional period may be required.

17. LOST PARCELS

If you believe your parcel has been lost, please contact:

support@PrannyJankins.store

We may open an investigation with the carrier.

You may be asked to provide:

  • your order number;

  • delivery address;

  • tracking information; and

  • any relevant information about the attempted delivery.

Where a parcel is confirmed lost before it has been delivered to you and responsibility remains with us, we will provide an appropriate remedy in accordance with applicable law.

This may include:

  • replacement;

  • redelivery; or

  • refund.

18. RISK DURING DELIVERY

For consumer orders, the goods generally remain at our risk until they come into your physical possession or into the physical possession of a person identified by you to receive them.

This means that, subject to applicable legal exceptions, responsibility for a parcel lost or damaged while being delivered by a carrier arranged by us generally remains with us until delivery.

Different rules may apply where you independently arrange a carrier that was not offered by us.

19. DAMAGED PARCELS

If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If an item is damaged or faulty, contact:

support@PrannyJankins.store

Please include:

  • your order number;

  • a description of the problem; and

  • photographs where reasonably available.

Photographs can assist us in resolving the matter more quickly but will not be used to remove statutory rights where you can otherwise establish your claim.

Please retain the packaging where reasonably possible while the matter is being investigated.

20. INCORRECT ITEMS

If you receive an item that is different from the product you ordered, please contact:

support@PrannyJankins.store

We will provide appropriate assistance and, where legally required, arrange return or replacement without requiring you to bear costs caused by our error.

21. FAILED DELIVERY ATTEMPTS

A delivery carrier may attempt delivery more than once or provide alternative instructions where nobody is available to receive the parcel.

Depending on the carrier, a parcel may be:

  • taken to a local collection point;

  • taken to a delivery depot;

  • delivered to an authorised safe location;

  • redelivered; or

  • returned to sender.

Please follow any legitimate carrier instructions associated with your tracking information.

22. SAFE-PLACE DELIVERY

If you instruct a carrier to leave your parcel in a particular safe place or with a particular person, different responsibilities may arise depending on the circumstances and applicable law.

Please select safe-place delivery instructions carefully.

Nothing in this section transfers risk to you earlier than legally permitted.

23. PARCELS RETURNED TO SENDER

A parcel may be returned to us where, for example:

  • the delivery address is incorrect or incomplete;

  • delivery attempts are unsuccessful;

  • the recipient refuses delivery;

  • the parcel is not collected from a collection location within the carrier's required period; or

  • the carrier is unable to complete delivery.

If your parcel is returned to sender, contact:

support@PrannyJankins.store

We will assess the circumstances and explain the available options.

Any additional costs will only be charged where permitted by law and where the customer was properly informed of the applicable charge.

24. DELIVERY RESTRICTIONS

Delivery options may depend on:

  • postcode;

  • destination;

  • product type;

  • carrier coverage; and

  • operational availability.

If a particular delivery method is unavailable for your address, this should be indicated during checkout where technically possible.

We reserve the right not to accept an order where we cannot reasonably deliver it to the address provided.

If we cancel an order that has already been paid for because we cannot deliver it, any payment that must be returned will be refunded.

25. EXPRESS DELIVERY

Our Express Delivery option offers an estimated delivery period of:

5–8 business days

Express Delivery is a paid delivery service.

The applicable price will be shown at checkout before payment.

Choosing Express Delivery does not remove your statutory consumer rights.

Unless a specific delivery date is expressly guaranteed, Express Delivery represents the delivery service and estimated timeframe shown at checkout rather than an absolute guarantee of arrival on a particular calendar date.

26. STANDARD DELIVERY

Our Standard Delivery option offers an estimated delivery period of:

5–12 business days

Standard Delivery is:

FREE

No Standard Delivery charge will be added to an eligible order.

Standard Delivery remains subject to carrier availability and the delivery conditions explained in this policy.

27. CANCELLATIONS

If you wish to cancel an eligible order, please contact:

support@PrannyJankins.store

If your parcel has already been dispatched, we may be unable to stop the delivery.

You may still have statutory cancellation and return rights after receiving the goods.

Please refer to our Return & Refund Policy for complete information about:

  • the 14-day statutory cancellation period;

  • returning products;

  • refunds;

  • return costs; and

  • exceptions.

28. REFUNDS FOR CANCELLED ORDERS

Where you validly cancel an eligible online order, refunds will be processed in accordance with our Return & Refund Policy and applicable UK consumer law.

Where required by law, the refund may include the cost of our least expensive standard delivery method.

If you chose a more expensive delivery option, such as Express Delivery, we are not generally required to reimburse the additional amount above the cost of the least expensive standard method, subject to applicable law.

Where our Standard Delivery option was free, there is no Standard Delivery charge to reimburse.

29. DELIVERY INFORMATION BEFORE PURCHASE

Before you place an order, we aim to provide the delivery information required by applicable UK law, including:

  • available delivery options;

  • delivery costs;

  • applicable delivery arrangements; and

  • expected delivery periods.

The total delivery charge applicable to your selected method will be displayed before you complete payment.

30. CUSTOMER RESPONSIBILITY

To help ensure successful delivery, customers should:

  • provide complete and accurate delivery details;

  • provide a valid email address;

  • review the order confirmation;

  • monitor available tracking information;

  • respond to legitimate carrier delivery notices; and

  • contact us promptly if they identify a delivery problem.

These responsibilities do not remove any legal obligation placed upon Pranny Jankins.

31. EVENTS OUTSIDE OUR REASONABLE CONTROL

Occasionally, delivery may be affected by events outside our reasonable control.

These may include significant:

  • natural disasters;

  • extreme weather;

  • industrial action;

  • transportation disruption;

  • government action;

  • civil emergencies;

  • infrastructure failures; or

  • other serious events affecting delivery networks.

We will take reasonable steps to minimise disruption where possible.

Nothing in this section removes statutory rights available to consumers where goods are not delivered as required.

32. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect:

  • operational changes;

  • carrier changes;

  • delivery service changes;

  • legal requirements; or

  • regulatory guidance.

Changes will not unfairly alter delivery terms already agreed for an existing order.

The latest version of this policy will be available at:

PrannyJankins.store

33. YOUR STATUTORY RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict or replace your rights under applicable UK consumer law.

Where any provision of this policy conflicts with a mandatory legal right, the applicable statutory right will prevail.

Relevant legislation may include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

34. CONTACT US

If you have questions about shipping, tracking or delivery, please contact:

Pranny Jankins
Website: PrannyJankins.store
Email: support@PrannyJankins.store

When contacting us about an existing order, please include your order number wherever possible.

DELIVERY OPTIONS AT A GLANCE

Express Delivery
Estimated delivery: 5–8 business days
Cost: Paid — calculated and displayed at checkout

Standard Delivery
Estimated delivery: 5–12 business days
Cost: FREE

Customer Support:
support@PrannyJankins.store